ee99 Privacy Policy

Last Updated: January 2026

1. Introduction

ee99 ("we", "us", "our") operates https://ee99.cam, an online casino and sports betting platform serving players across Bangladesh. We are committed to protecting the privacy and security of all personal information you entrust to us. This Privacy Policy explains what data we collect, why we collect it, how we use and store it, and the choices available to you.

By registering an account or using any services on ee99, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. This policy applies to all players who access ee99 from Bangladesh, including cities such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

2. Information We Collect

Personal Information You Provide

When you register an account or interact with ee99, you may provide us with the following personal information:

• Full name, date of birth, and national identity details for account verification (KYC)
• Email address and mobile phone number for account communication
• Payment information including bKash, Nagad, Rocket, Upay, or bank account details used for deposits and withdrawals
• Residential address in Bangladesh and any documentation submitted during KYC or account reviews
• Any messages, support tickets, or communications sent to our customer service team

Information Collected Automatically

When you access or use the ee99 platform, we and our technical partners may automatically collect certain technical and behavioural information, including:

• IP address, device type, operating system, and browser version
• Pages visited, games played, session duration, and click patterns on ee99
• Cookies and similar tracking technologies that assist with session management and site performance
• Referral source and marketing attribution data (e.g., which link or promotion brought you to ee99)

3. How We Use Your Information

ee99 uses the information we collect for the following legitimate purposes only:

• To create and manage your player account, process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels, and deliver the games and services you request
• To verify your identity and age (players must be 21 years or older) in compliance with our responsible gaming obligations
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities on the platform
• To communicate with you about your account, transactions, promotions (where you have opted in), and any updates to our terms or policies
• To improve our platform, personalise your gaming experience, conduct analytics, and develop new features based on how players across Bangladesh use ee99

4. Cookies and Tracking Technologies

ee99 uses cookies — small text files stored in your browser — to help us deliver a smooth and personalised experience. Cookies allow us to remember your session preferences, keep you logged in securely, and understand how different areas of the site perform. We may also use web beacons and pixel tags for similar analytical purposes.

You can manage or disable cookies at any time through your browser settings. Please be aware that disabling essential cookies may affect the functionality of the ee99 platform and prevent certain features from working correctly, including account login and game loading.

5. How We Share Your Information

ee99 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data only in the following limited and necessary circumstances:

• With trusted service providers who assist in operating our platform (such as payment processors handling bKash, Nagad, Rocket, Visa, and Mastercard transactions) under strict data-processing agreements that prohibit independent use of your data
• With game providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others) to the minimum extent necessary for game delivery, fair play monitoring, and dispute resolution
• When required by applicable law, regulation, or lawful authority — for instance, to comply with a valid legal request from a competent authority in Bangladesh
• In connection with a business transfer, merger, or acquisition — in which case the acquiring entity will be required to adhere to this Privacy Policy with respect to your personal data

6. Data Security

The security of your personal data is a top priority at ee99. We implement industry-standard technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, secure hashing of passwords, firewalls, and regular security assessments of our infrastructure.

While we take every reasonable precaution to protect your data, no method of internet transmission or electronic storage is completely infallible. If you have reason to believe that your account has been compromised or that your data has been accessed without authorisation, please contact our support team immediately at [email protected].

7. Data Retention

ee99 retains your personal information only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. In general:

• Account data is retained for the duration of your active account relationship with ee99, plus any mandatory retention period required thereafter
• Transaction records, including all deposits and withdrawals made via bKash, Nagad, Rocket, or bank transfer, are kept for a minimum period as required for financial record-keeping and dispute resolution
• KYC documentation is retained for as long as legally required following account closure, in line with anti-money laundering obligations
• After the applicable retention period expires, your data will be securely deleted or anonymised so it can no longer be attributed to you personally

8. Your Rights and Choices

As a user of ee99, you have meaningful rights over your personal information. We respect these rights and provide mechanisms to exercise them:

Right to Access

You may request a copy of all personal information ee99 holds about you at any time. We will respond to verified access requests within a reasonable timeframe. Contact us at [email protected] to submit your request.

Right to Correction

If you believe any personal information we hold is inaccurate or incomplete, you may request that we correct or update it. You can update certain details directly through your account settings, or by contacting support.

Right to Deletion

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Requests for account and data deletion can be submitted to [email protected]. Note that we may be required to retain certain records as outlined in Section 7 above.

Right to Opt Out of Marketing

If you have previously consented to receiving promotional communications from ee99 (such as bonus offers, new game announcements, or seasonal promotions around Eid, Pohela Boishakh, or BPL season), you can withdraw that consent at any time by following the unsubscribe link in any marketing email, or by contacting our support team.

Right to Restrict Processing

In certain circumstances, you may have the right to request that we restrict how we process your personal data — for example, while we are verifying the accuracy of data you have contested, or pending the outcome of an objection you have raised. Contact our support team to discuss this right.

9. Children and Minors

ee99 is strictly an adult-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, process, or store any personal information from persons under the age of 21.

If we discover that personal information from a minor has been provided to us, we will take immediate steps to delete that information from our systems. If you are a parent or guardian and believe that your child has submitted personal information to ee99, please contact us immediately at [email protected].

10. Third-Party Links and Services

The ee99 platform may feature references to game providers and payment partners. These third-party services operate under their own independent privacy policies, and ee99 is not responsible for how these parties collect or use your information. We encourage you to review the privacy policies of any third-party service you engage with in connection with ee99.

We also use analytics tools to help us understand platform usage patterns. Any data shared with such tools is aggregated and anonymised wherever possible, and is used solely to improve our services for players across Bangladesh.

11. Changes to This Privacy Policy

ee99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other legitimate operational reason. When we make material changes to this policy, we will notify registered users via email or through a prominent notice on the platform prior to the change taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of ee99 after any changes have been published constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Governing Law

This Privacy Policy and any disputes arising in connection with it shall be governed by applicable law. ee99 is committed to handling all personal data responsibly and in accordance with applicable data protection principles. For any concerns regarding data handling or to exercise any of your rights described in this policy, please contact us at [email protected].

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ee99 handles your personal data, please reach out to our dedicated support team. We are available 24/7 to assist players from Dhaka, Chittagong, Sylhet, and all across Bangladesh. Email us at [email protected] and we will respond as promptly as possible.