Responsible Gaming at ee99
We believe gambling should be fun and under control. Explore our tools and guidelines to keep your experience safe, healthy, and enjoyable.
ee99 is an online casino and sports betting platform exclusively for adults aged 21 and above in Bangladesh. We take responsible gaming seriously and have built a range of player-protection tools that put you in control of your gambling activity at all times. Whether you enjoy cricket betting on BPL and T20 World Cup matches, spinning slots, or playing live casino games, we want that experience to remain a source of entertainment — never a source of stress or financial hardship.
Gambling is entertainment. It should never be used as a way to earn income, escape personal problems, or recover financial losses. If you ever feel that your gambling habits are shifting from recreation to compulsion, ee99 is here to help you take action quickly and confidently.
Our Responsible Gaming Tools
Self-Exclusion
Permanently or temporarily block yourself from accessing the platform whenever you need a break.
Time-Out
Set a short cooling-off period — from 24 hours up to 6 weeks — to pause all gambling activity.
Deposit Limits
Control how much you deposit daily, weekly, or monthly to stay within your personal budget.
Session Reminders
Set time alerts so you always know how long you have been playing, helping you take regular breaks.
Account Security
SSL encryption and secure login protect your account and personal data at all times.
24/7 Support
Our support team is available around the clock to assist with any responsible gaming queries or concerns.
Our Commitment to Player Protection
At ee99, responsible gaming is not a box-ticking exercise — it is a fundamental part of how we operate. We have designed our platform with player wellbeing at its core, integrating protection tools directly into the account management experience so they are always accessible and never buried in menus.
We actively monitor gameplay patterns to identify signs of problem gambling early, and our team is trained to approach these situations with empathy and professionalism. If our systems flag unusual betting behaviour, we may proactively reach out to check in with you — always in a supportive, non-judgmental way.
Remember: gambling is for entertainment only. Never bet money you cannot afford to lose. Set a budget before you start and stick to it. Bangladesh players aged 21 and above only.
Deposit Limits — Stay in Control
One of the most effective ways to manage your gambling is to set clear financial boundaries before you start. ee99 allows you to configure deposit limits on a daily, weekly, or monthly basis through your account settings. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours, giving you a meaningful buffer against impulsive decisions.
- Daily deposit limit: cap the total amount you can add to your account in a single day.
- Weekly deposit limit: spread your budget across the week and avoid chasing losses over multiple sessions.
- Monthly deposit limit: ideal for longer-term budget planning and keeping your gambling spend predictable.
- All limit adjustments are subject to a mandatory cooling-off period before any increase becomes active.
Self-Exclusion — Take a Break When You Need It
Self-exclusion is a formal tool that allows you to restrict access to your ee99 account for a defined period. You can choose exclusion periods ranging from 30 days to 5 years, or opt for a permanent closure. During a self-exclusion period your account is suspended, marketing communications are stopped, and you will not be able to log in or make deposits even if you request reinstatement before the period expires.
To request self-exclusion, contact our support team directly at [email protected] with the subject line 'Self-Exclusion Request'. Our team will process your request within 24 hours. We strongly encourage players who feel gambling is becoming a problem to use this tool without hesitation.
Time-Out Feature — Short Cooling-Off Periods
Not ready for a long self-exclusion but feel you need a short break? The ee99 time-out feature lets you pause your account for a short, fixed period. Unlike self-exclusion, time-outs are designed for players who want to step back briefly without committing to a long-term restriction.
- 24-hour time-out: ideal for a single-day break after a long session.
- 1-week time-out: gives you a full seven days away from the platform to reset your mindset.
- Up to 6-week time-out: a longer cooling-off window without permanently closing your account.
Self-Assessment — Know the Warning Signs
Problem gambling can develop gradually. Use the checklist below to reflect honestly on your habits. If you identify with two or more of these signs, we strongly recommend reaching out for support.
- You gamble with money you need for rent, food, or bills.
- You feel restless or irritable when you are not gambling.
- You chase losses by placing more bets to try to win back what you lost.
- Gambling has caused arguments with family members or friends.
- You have lied about how much time or money you spend on gambling.
If any of the above apply to you, please do not hesitate to contact our support team at [email protected]. You can also reach out to dedicated problem gambling helplines in Bangladesh for confidential, free guidance.
Getting Help — You Are Not Alone
Seeking help for a gambling problem is a sign of strength, not weakness. ee99 fully supports any player who decides to address their gambling habits, and we work to make the process of reaching out as frictionless as possible. Below are the primary channels through which you can get assistance.
- Email our support team at [email protected] — available 24/7, responses within a few hours.
- Live chat support is available directly through your ee99 account dashboard for instant assistance.
- Kaan Pete Roi (Bangladesh mental health helpline): a confidential Bengali-language emotional support line for those in distress.
ee99 is committed to fair play and player protection. Our platform uses SSL encryption and strict KYC verification to ensure a safe environment for all players in Bangladesh. We encourage all users to gamble responsibly and only with money they can afford to lose.
Responsible Gaming — Common Questions
Below are answers to questions our players ask most often about responsible gaming at ee99.
What is the minimum age to play on ee99?
ee99 is strictly for players aged 21 and above. We perform age and identity verification for all accounts. Any account found to belong to a player under 21 will be immediately suspended and any funds returned.
How do I set a deposit limit on my ee99 account?
Log in to your ee99 account, navigate to Account Settings, and select the Responsible Gaming section. From there you can configure daily, weekly, or monthly deposit limits. Limits take effect immediately and increases require a 24-hour waiting period.
Can I reverse a self-exclusion before it expires?
No. Self-exclusion periods cannot be shortened or reversed once activated. This is an intentional safeguard to protect players who have made the decision to step away. When the exclusion period ends naturally, you may contact support to discuss account reinstatement.
Does ee99 offer any tools to help me track my gambling activity?
Yes. Your ee99 account dashboard includes a session history and transaction log so you can review your betting activity, time spent, and funds deposited or withdrawn at any time. Session reminders can also be configured to alert you at set intervals while playing.
Play Responsibly — Explore ee99 Safely
Ready to enjoy cricket betting, slots, and live casino games? Remember to set your limits, play within your budget, and have fun. ee99 is here to make your experience safe and enjoyable.